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Past events.

We have been offering a range of informative sessions, trainings, workshops, and presentations designed to support CHSP providers in their business transformation and development. Our events have covered a variety of topics. If you're a CHSP or SSD provider looking for more information on any of our past events or wish to receive additional information, please don't hesitate to get in touch with us. We're always here to support you on your journey of business transformation.
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17 MAY 2023
WORKSHOP (IN-PERSON)
​STREAMLINE YOUR WORKFLOW WITH CHATGPT

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Our practical workshop on leveraging the power of ChatGPT for home care providers was a resounding success. Attendees learned ways to streamline their workload and automate time-consuming administrative tasks. The workshop was specifically tailored to address the needs of home care providers in South Australia, with a particular focus on serving culturally and linguistically diverse communities. This workshop provided an excellent opportunity for attendees to enhance their productivity and make a positive impact on their communities.

Presented by Elena Muller from Timemakers
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4 ARP 2023
FORUM (IN-PERSON)
​GET ALL THE ANSWERS

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The GET ALL THE ANSWERS Forum on recruitment options for CHSP and aged care, disability, and community services was an incredibly successful event, bringing together more than 70 industry leaders, training providers, and employment specialists. The forum provided a platform for attendees to share valuable information and insights about workforce development in these critical areas.
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15 FEB 2023
WORKSHOP (IN-PERSON)
​POLICIES AND PROCEDURES FOR BETTER SERVICE DELIVERY

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This session focused on the importance of policies and procedures in ensuring consistent service delivery aligned with the values of the organization. Attendees learned how to create, develop, consult and implement policies and procedures relevant to their CHSP organisation, with real-world examples provided for guidance. All attendees received a USB with templates they can tailor to their specific needs, enabling them to create and implement effective policies and procedures with ease. The session provided valuable insights and practical tools for CHSP providers looking to improve their service delivery and ensure consistency and quality across their organization.

Presented by Elena Muller from Timemakers

15 FEB 2023
PRESENTATION (IN-PERSON)
​THE EVOLUTION OF THE AGEING SECTOR

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Attendees gained valuable insights on how the sector is changing in response to the reforms and the implications of these changes on aged care providers. The presentation explored critical topics such as workforce and infrastructure development, the role of technology in aged care, and the impact of consumer-directed care on the industry. By the end of the session, participants were better equipped to navigate the changes in the sector and prepare for the new in-home aged care system.

Presented by Roy Inglis, Senior Project Officer with the Department of Health and Aged Care

15 DEC 2022
PRESENTATION (ONLINE)
​FOCUS ON WORKFORCE:
CARING FOR OUR CALD COMMUNITIES

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This presentation focused on exploring the options and opportunities in the workforce space with a focus on caring for our CALD communities. Attendees learned about the BLCW program and how it supports service providers by connecting them with existing agencies, organizations, programs, and case studies to improve their workforce and business sustainability. The event highlighted the importance of diverse and culturally competent teams and provided valuable insights on how to build and maintain such teams to better serve CALD communities. By the end of the session, participants were equipped with the knowledge and tools necessary to build a more inclusive and sustainable workforce and improve their service delivery to CALD communities.

Presented by Darren Gibbins from Boosting the Local Care Workforce

2 DEC 2022
HALF DAY SESSION (IN-PERSON)
​CHANGE MANAGEMENT: AN OVERVIEW

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Our event focused on helping CHSP providers and home support industry professionals navigate the changing landscape of aged care reforms. Attendees learned about the new requirements and emerging opportunities arising from these reforms and explored how to successfully embrace change and manage it through effective communication. Our speaker shared valuable insights on how to adapt to these changes and take advantage of the opportunities presented, equipping attendees with the tools they need to succeed in this evolving industry.

Presented by Dr Bjarne Sorensen

2 DEC 2022
HALF DAY SESSION (IN-PERSON)
DEMYSTIFYING THE IN-HOME AGED CARE PROGRAM

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This presentation provided valuable insights for CHSP providers looking to prepare for the upcoming changes in the Commonwealth Home Support Programme. Attendees gained an overview of new systems, skills, and ways of thinking to incorporate into their business transformation plans towards the Support at Home Program. Our session explored critical topics such as future demand for CHSP services, cost drivers, unit costs, market position, and strategic business models. The information provided has equipped attendees with the tools they need to thrive in an uncertain future and ensure the continued success of their CHSP-only service.

Presented by Susantha Athurugiri from the Northern Collaborative Project

16 NOV 2022
WORKSHOP (IN-PERSON)
​DATA AND REPORTS FOR BETTER DECISION MAKING

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Our workshop provided CHSP providers with insights and practical examples on how to improve their data reporting capabilities. Attendees learned about various strategies and techniques to enhance their data collection, digitalisation, and reporting processes, which can lead to more informed business decisions. The workshop was conducted in a non-technical manner, ensuring that everyone could understand the content and leave with a clear action plan. By the end of the session, participants were equipped with the knowledge and tools necessary to enhance their data reporting practices and achieve better business outcomes.

Presented by Elena Muller from Timemakers
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About this SSD Service

The MCCSA Sector Support and Development Service is supported by the Australian Government Department of Health and Aged Care under the Commonwealth Home Support Programme (CHSP). 
The Sector Support and Development Service's primary objective is to support, develop and strengthen the home support service system and enable CHSP service providers to operate effectively in line with the objectives of the CHSP and within the context of the broader aged care system.


Disclaimer: Although funding for this Service has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.

In the spirit of reconciliation, MCCSA acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
  • Home
  • Workforce Planning
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    • GATA 2023
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